How to Troubleshoot Common Issues

While using the Restifi platform, users may occasionally encounter issues. To help navigate and resolve these common problems, we’ve updated our troubleshooting guide with solutions tailored to the unique features of Restifi, including wallet-based authentication and real-time transactions.

1. Issue: Unable to Log In

Problem with Wallet Authentication

• Solution: Ensure that you have access to your wallet. If you are using a wallet extension like MetaMask, check that it is properly connected to the Restifi platform. Ensure that your browser or app is compatible with the wallet.

Using Google/Apple Login

• Solution: If you’re logging in via Google or Apple and facing issues, try restoring your password through the respective app’s password recovery process.

2. Deposit and Withdrawal Issues

Deposit or Withdrawal Not Reflecting

• Solution: Since Restifi uses blockchain wallets (Polygon addresses), deposits and withdrawals should be instantaneous. If you encounter any delays or issues, first check your internet connection. Using a VPN can sometimes resolve connection issues related to geographic restrictions. If the problem persists, contact support with transaction details.

3. Trading on Secondary Market

Issue: Trouble Creating or Executing an Offer

• Solution: Ensure that all necessary fields in the offer form are correctly filled. Check for a stable internet connection and confirm that your browser supports blockchain transactions. For persistent issues, report to our support team with specific details.

4. YieldBooster Functionality

Issue: YieldBooster Not Available or Underperforming

• Solution: YieldBooster is not enabled for every project. Check if the project you’re invested in supports YieldBooster. For underperformance issues, ensure that you understand the functioning and risks associated with YieldBooster. Contact support with details for further assistance.

5. Security Concerns

Issue: Suspected Security Breach

• Solution: Immediately change your wallet’s security settings, such as passwords or PINs. Enable additional security measures like two-factor authentication if available. Report the incident to our support team for prompt action.

6. Technical Glitches

Issue: Encountering Technical Errors

• Solution: Note down any error messages or unusual behavior. Provide this information to our support team, including the time of occurrence and actions leading up to the issue.

For issues not listed here, or for more detailed assistance, our support team is available to help. You can reach us through our website’s contact form, email, or community forums for timely support.